So our machine shipped on time. The machine arrived in the port of Oakland and we had Bigge Crane Company transport it to our shop. We removed it from the truck and moved it into our shop using one of the machines we would typically move our precast panels with. We removed the case and everything appeard to be in great shape. We had our electrical and networking connections already completed. All we need now is the Emmegi personel to do the installation and training.
We had a few problems here. The communication between Emmegi in the states, in Italy and our office could have been a bit better. We had a hard time getting a straight story on when the installation would take place. When the installer finally showed up at our office, he was very proficient in the hardware and software. He spent the first week getting the machine installed and ready for use. A lot of that time was actually the installation of the fence around the machine. The machine itself had already been tested and run in Italy.
The biggest issue was the training. Software training was minimal and there was no game plan for what they would train on. What we needed was to try and program our first project for the machine while Emmegi was at our office. We got a few test pieces programmed, but not a full order. This allowed maybe one day of testing and then they were gone and we were on our own. We then spent the next week getting the progams for our first order ready to run. We hit several walls during this process. Emmegi eventually sent out a second representative and we worked through our issues. We were now ready to begin production.
