The people at SoftTech in Florida are great. Very knowledgeable and experienced. They are also very available when you have a question. Updates and bug fixes are provided a couple of times per month via an FTP site.
The software is very open. You can create custom macros and code for most things in the software. This is a great feature, but be careful. Once you start trying to code all of your business logic into the software, the software gets complex fast.
SQL back-end (or Oracle). This is the best part. You can write reports and queries directly against the database. We have a custom portal we put in place about 5 years ago. Tying our material data into the portal is much easier since they are both running off the same database.
Weaknesses:
It’s not easy. Even with the years of experience developing our own software, we have been a year in implementation. The documentation on what you should do and how you should set the software up is not good. In addition, the recommendations to create macros and code to solve some of the basic implementation problems are misguided at best. Because it is so open, you can do most things 6 different ways. SoftTech’s view is that every company is different so they leave it up to you how you want to set things up. From my perspective, all the companies I’ve worked for could use the same setup. Before you start your implementation, give me a call.
Missing features. The software has been developed based on the demands of the user base. It doesn’t seem to have some overarching need to do what people need, it seems to be built to do what people want. It can’t do shop drawings yet. It can’t do fabrication tickets yet. You can’t have multiple vendors for your dies (if you push your own extrusions, you need this). It appears to have started as an estimating tool and recently made the transition to operations. The good news is that we have been able to create custom applications to address these needs. I’m not sure every user wants to write thousands of lines of code to do what we are doing.
Overall, I really like this software. I think we’ve found some ways to simplify the implementation and hopefully make this a smoother process for future companies trying to use the software. I’ve had conversations with several companies that are really struggling with getting this implemented. If you are using V6 now, please drop me a line. I’d love to see how things are going for you and share some of the things we have found.